Account
Delete your account
Accounts for the Track My Bus and Namma City apps (developer: Ask Bengaluru) can be deleted at any time, from inside the app or by email.
In the app (immediate)
- Track My Bus: open the Me tab → scroll to Account → tap Delete account → confirm.
- Namma City: open the Profile tab → Account → Delete account → confirm.
The same account is shared by both apps, so deleting it in one app deletes it everywhere.
By email
If you can no longer open the app, email hello@askbengaluru.com from the email address of the account with the subject “Delete my account”. We delete it within 7 days and confirm by reply.
What is deleted
- Your account record (name, email, password hash) and all sign-in sessions.
- Your rewards points history, bus-number contributions linked to you, and any pending free-ticket requests (including the phone number and UPI id you gave).
- Reviews you wrote in Namma City.
- Saved stands, reminders and recent searches are stored only on your phone; uninstalling the app removes them.
What is kept
- Business listings, job posts, rentals and community posts you submitted stay published without any link to you, because other users rely on them. Email us if you also want them removed.
- Anonymous data that was never linked to your account (live bus positions, waiting counts, website heartbeats) cannot be attributed to you and is already discarded within about 30 minutes.
- Server access logs are deleted on their normal 14-day cycle.
Deletion in our live database is immediate and cannot be undone. See the Privacy policy for everything else we collect.