Job description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Roles & Responsibilities
Supervise and mentor team, fostering a collaborative and high-performance work environment.
Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.?
Incident Management: Manage and resolve incidents promptly, in alignment with ITIL best practices.?
Maintain compliance with organizational standards and regulatory requirements.?
Audit and Compliance: Conduct regular access reviews and quality audits to ensure compliance with internal policies?
Stakeholder Communication: Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management.
Educational qualification
Bachelor’s degree in Computer Science, Information Technology, or a related field.?
Experience
9 years of experience in IT Support Services.?
ITIL certification is highly desirable.?
Experience in managing a team of 20 or more associates.
Mandatory/requires Skills
- ITIL Framework: In-depth understanding and application of ITIL principles and practices.?
- Incident Management: Proven experience in managing and resolving incidents promptly.?
- Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.?
- Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.?
- Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?
Soft Skills
- Leadership: Ability to lead, motivate, and develop a team effectively.?
- Communication: Strong verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.?
- Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions.?
- Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.?
- Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.
Preferred Skills
Experience in a large-scale IT environment supporting diverse technologies and user groups.?
- Familiarity with IAM, ticketing tools and technologies.?
- Knowledge of scripting languages for automation purposes.
Posting text © Bosch, shown from its public careers page for reference; the employer's page is the authoritative version. Posted 2026-11-11; listed here until 2027-01-10 unless the employer closes it earlier.
